Topaz Services, a leader in reservation call handling for independent luxury and lifestyle hotels and a member of Oracle PartnerNetwork (OPN), announced the recent upgrade of its call center reservation platform, C5, to a more robust integration with the Oracle Hospitality Integration Platform (OHIP).

The OPERA Cloud Property Management System is a cloud-based platform  with key capabilities to help meet the needs of hotels of various sizes and complexities. Topaz Services’ C5 is an intuitive and dynamic user interface. Both systems benefit from innovative technology, allowing hotels to operate efficiently and provide guests with an exceptional hospitality experience.

C5 allows Topaz reservation sales associates to convert more calls into reservations through its ultra-efficient architecture. Real-time inventory, rates and extensive hotel information is right at the agent’s fingertips. C5’s ease-of-use promotes agent confidence, allowing for a genuine connection with the caller and leading to increased call conversion and revenue generation.

Hotels currently subscribed to OHIP can add Topaz Voice Reservation Services as a key element of their distribution strategy. Integration is quick and set-up can be easy. As soon as Topaz’s user is enabled by the hotel’s OPERA administrator, the integration goes live.

“Access to group blocks and negotiated rates can be a challenge when integrating with third-party systems, but with OHIP, their retrieval is reliable and consistent,” said Eric Gustavson, President of Topaz Services LLC. “Our longstanding relationship with Oracle Hospitality and our enhanced integration with the OPERA Cloud continue to energize Topaz leading-edge technology for the benefit of all our hotel partners.”

The OPERA Cloud Property Management System is a cloud-based platform  with key capabilities to help meet the needs of hotels of various sizes and complexities. Topaz Services’ C5 is an intuitive and dynamic user interface. Both systems benefit from innovative technology, allowing hotels to operate efficiently and provide guests with an exceptional hospitality experience.

C5 allows Topaz reservation sales associates to convert more calls into reservations through its ultra-efficient architecture. Real-time inventory, rates and extensive hotel information is right at the agent’s fingertips. C5’s ease-of-use promotes agent confidence, allowing for a genuine connection with the caller and leading to increased call conversion and revenue generation.

“Access to group blocks and negotiated rates can be a challenge when integrating with third-party systems, but with OHIP, their retrieval is reliable and consistent,” said Eric Gustavson, President of Topaz Services LLC. “Our longstanding relationship with Oracle Hospitality and our enhanced integration with the OPERA Cloud continue to energize Topaz leading-edge technology for the benefit of all our hotel partners.”